FAQ | Orders, Shipping & Returns | Frewish
Have a question about shopping with Frewish? Find answers below, or email info@frewish.com for help with your order.
Products & Sizing
How do I choose the right size?
Check the size chart in the product description before ordering and compare it with your measurements. If you need help, email us with the product name and your measurements.
Are belts, jewelry, and other accessories included?
Please check the product title and description for what is included. Accessories shown in styling photos should not be assumed to be included.
Orders
Can I cancel my order?
Our cancellation policy allows standard orders to be cancelled within 24 hours of purchase, provided they have not yet been processed. Shoe orders may be cancelled within 24 hours of purchase; after that, they enter production and cannot be cancelled. Email info@frewish.com immediately with your order number and “CANCEL” in the subject line.
What if I entered the wrong shipping address?
Contact info@frewish.com as soon as possible with your order number and the correct address so our team can check whether an update is possible. Please double-check your shipping details before placing an order.
Shipping & Delivery
When will my order ship?
Processing time varies by item. Some pieces are handmade or made to order and require production time before dispatch. Please review the product description and our Shipping Policy for the applicable information. For an estimate for a specific item or order, email info@frewish.com.
Is processing time the same as delivery time?
No. Total delivery time includes both processing or production time and the time your parcel spends in transit. Transit estimates vary by destination and shipping method and are not guaranteed delivery dates.
How much does shipping cost?
Our Shipping Policy lists free standard shipping for orders of $89 or more, or orders containing two or more items. Other shipping charges depend on the destination and package weight. Review the shipping options and total shown at checkout before completing your purchase.
How do I track my order?
Once your order ships, you will receive a shipping confirmation email with a tracking number and tracking link. If you cannot find it, check your spam or junk folder, or contact info@frewish.com with your order number.
What should I do if my delivery is delayed?
Check the tracking link for updates. Customs processing, weather, and high parcel volumes can affect delivery estimates. If you need help, email us with your order number and tracking details.
Returns & Refunds
How do I request a return?
Our Refund Policy provides 30 days from delivery to request an eligible return. Email info@frewish.com with your order number and reason for returning, and put “RETURN” in the subject line. Wait for approval and return instructions before sending anything back. Do not use the address on the original package.
What condition must returned items be in?
Eligible items must be unworn, unwashed, and in their original condition, with original tags attached and original packaging. Please review the full Refund Policy for all conditions and exclusions.
Are any products excluded from returns?
Our Refund Policy lists exclusions including custom-made shoes unless there is a quality defect, discounted and Final Sale items, promotional items, intimate apparel, and items damaged or altered after purchase. Please review the policy before ordering.
Who pays for return shipping? Are there any fees?
Under our Refund Policy, customers pay return shipping for size or preference-related returns, and shipping fees are non-refundable. For defective or incorrect items, Frewish covers return shipping or provides a replacement free of charge. A 10% restocking fee applies to the categories listed in the Refund Policy. Review the full policy for details before requesting a return.
What if my item is defective or I received the wrong item?
Email info@frewish.com with your order number and details of the issue so our team can review it and provide next steps.
When will I receive my refund?
Returned items are usually inspected within 3–5 business days after reaching our warehouse. We will notify you whether the refund is approved. Approved refunds are applied to the original payment method; please allow 5–10 business days for your bank to process the funds.
Can I exchange an item for a different size?
Our Refund Policy recommends requesting a return for the original item, if eligible, and placing a separate order for the size you need.
Contact Us
How can I contact Frewish?
Email info@frewish.com. For order-related questions, include your order number. Our team aims to respond within 24 hours during business days.
For complete shipping and return conditions, please review our Shipping Policy and Refund Policy. This FAQ summarizes those policies and does not replace them.